Return Policies

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at Ideal Computer & Networking Services, Inc, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@idealcns.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-921-4267
Monday - Friday: 8 a.m. - 5 p.m. EST
By e-mail: support@idealcns.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Ideal Computer & Networking Services, Inc accepts returns on merchandise from select manufacturers within 30 days. However, Ideal Computer & Networking Services, Inc reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Ideal Computer & Networking Services, Inc on returned items, and Ideal Computer & Networking Services, Inc will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • Ideal Computer & Networking Services, Inc
    3837 Northdale Blvd
  • Suite 225
    Tampa, FL
  • 33624
     

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Ideal Computer & Networking Services, Inc discretion. Please be aware that specific manufacturers have more restrictive return policies.